You're under pressure to "do something with AI." We find where it actually pays, build it, and do the process and change work that makes it stick. If AI is not the answer, we say so plainly. We build only what earns its place, never technology for its own sake.
Prefer the phone? (717) 366-9431. After hours, our AI assistant picks up.
Worked alongside top-tier consulting firms across a Fortune 250 insurer, a $10T global asset manager, and a Fortune 100 insurer. Trusted by the firms to partner on design. Trusted by the organization to make it real.
We deliver pragmatic AI solutions, put to work only where they genuinely fit. What makes it stick is everything around it: getting the workflow right first (Operational Effectiveness) so the AI automates something worth automating, and building the habit that keeps it improving after we leave (Continuous Improvement). That operations and change work is the difference between the AI that lands and the AI that stalls. Start wherever the pain is.
AI doing the repetitive work — the phone, the paperwork, the follow-ups — but only where it genuinely fits. See it working:
Get clear on how the work is meant to flow: who owns what, where the handoffs are, and the few numbers that actually matter.
Build the habit, and the tools, to remove waste continuously, and make the change actually stick with the people doing the work.
The tools are easy to buy. The value is hard to capture, and closing that gap is exactly the work.
That gap is the whole job. We put AI only where it earns its place, build it properly, and do the operations and change work that makes it stick: the difference between the 5% and the 95%.
No one likes surprises when the bill comes. We map it all out up front, so you know exactly where you stand before any work starts. You pay for the outcome, not the hours. Most engagements begin with a short, fixed-fee diagnostic; larger projects are scoped to the job. see the full menu and pricing →
Straight answers on pricing, where to start, and what's included — grounded in this site, in plain language. For anything specific to your situation, it'll point you to a quick call.
AI assistant, grounded in this site. It can't review documents — for a denied claim, that's what PolicyProof is for. Please don't share sensitive information.
Conestoga Strategies is led by Terry Harmer: twenty years in enterprise technology, the last fourteen in insurance and financial services across five institutions, most recently as Assistant Vice President of Continuous Improvement at a Fortune 250 insurer. Every engagement is delivered directly by the principal. The strategy, the build, and the change work come from one place. No junior staff, no handoffs.
Best fit: established Pennsylvania businesses (10-200 employees) who want practical help making the operation run better: process and operating-model design, continuous improvement, and AI where it genuinely earns its place. Healthcare, financial services, professional services, manufacturing, family businesses. Lancaster-based, on-site as the work requires.
Not sure it's a fit? If you have a real problem and the budget to solve it, start with a call. You'll get an honest read on whether we can help, and if we're not the right fit, we'll point you to who is.
Tell us what you're seeing. You'll get an honest outside read on whether we can help. If we're not the right fit, we'll say so and point you to who is.
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