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How the build unfolds

What you're actually buying.

An interactive look at how an AI Build actually unfolds, week by week. Toggle between the tech build and the operating build to see how the work differs.

Sample scenario

A regional law firm · After-Hours AI Front Desk

Dana fields 8-12 after-hours and overflow calls a week. The firm loses an estimated ~300 calls a year to voicemail, with conservatively 25% being new-business inquiries that go to a competitor instead. The AI Build deploys an AI voice front desk wired to the firm's phone line and calendar - the same architecture we run on our own line today. By week 12 the firm has captured roughly $155K of Year 1 net value and Dana's back on real casework instead of the phones.

$8,000
Build fee
12 wks
To live
$155K
Yr 1 net
Same Build, very different work

From strategy to delivery

Most consultants do one or the other. AI consultants build the tech but cannot redesign roles or governance. Transformation consultants do the org work but outsource the tech. Here you get the whole arc: strategy, analysis, design, and delivery. That is why the two Builds fit together, regardless of which the Map called for.

Tech build

The tech build

When the Map's recommendation is an AI workflow. The work is configuration, integration, testing, and team training. Output: a workflow running in production with the team using it.

  • LLM platform configuration · model selection, prompt design, evaluation harness
  • Automation layer · the orchestration that strings the steps together
  • Integration · connecting to existing tools (CRM, ERP, phone system, DMS)
  • Privilege / confidentiality model · what data the AI sees, what it never sees
  • Testing against real cases · not synthetic data, not vendor demos
  • Team training · the people who will actually use it, not generic onboarding
  • 30 days of monitoring · confidence scoring, edge case capture, recalibration
Operating build

The org build

When the Map's recommendation is operational: role redesign, decision rights, cadence, governance, CI mechanism. The work is design, facilitation, training, and coaching. Output: a new way of running, with the team operating inside it.

  • Current and future state design · who decides, who does, who is informed
  • Role specs and decision rights · written, communicated, enforced
  • Hiring support · JD, sourcing approach, interview panel, references (when needed)
  • Cadence design · ceremonies, templates, ownership, metrics worth watching
  • Team training · in the new way of working, not generic Agile course
  • Manager coaching · through the first 4-6 cycles until the rhythm sticks
  • CI mechanism stood up · retros, Kaizen, A3 - the discipline that compounds

This is what your Build would look like.

Pick the Map that fits the question you actually have. The Build follows from the Map. Same shape across all engagements: discovery, design, transition, monitoring. Different content depending on what your operation needs.

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